Refund policy
Return & Refund Policy
Last updated: January 10, 2026
At Haus of Hayley, we take pride in the quality and presentation of every piece. If for any reason your purchase is not quite right, we are here to help.
Returns
We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
• Unused and in original condition
• With tags attached (if applicable)
• In its original packaging
• Accompanied by proof of purchase
To start a return, please contact us at:
Returns sent without prior approval will not be accepted.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours with photos and your order number so we can resolve the issue promptly.
Non-Returnable Items
The following items are not eligible for return:
• Sale items
• Gift cards
• Custom or personalised items
• Perishable goods
• Personal care or hygiene products
• Hazardous or flammable materials
If you are unsure whether your item is eligible, please contact us before requesting a return.
Exchanges
We do not offer direct exchanges. To receive a different item, please return your original purchase for a refund and place a new order.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to complete the transaction.
If more than 15 business days have passed since your refund was approved, please contact us at:
Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Contact
For any return or refund enquiries, please contact: