Privacy policy

Privacy Policy

Last updated: January 10, 2026

Haus of Hayley operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience. Our store is hosted by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with our Services and as permitted by law:

  • Contact details (name, address, billing and shipping address, phone number, email)

  • Financial and payment information

  • Account information (username, password, preferences)

  • Transaction information (purchases, returns, exchanges, wishlist activity)

  • Communications with us

  • Device and technical information (IP address, browser, device identifiers)

  • Usage information related to how you interact with our website

Sources of Personal Information

We collect personal information:

  • Directly from you

  • Automatically through cookies and similar technologies

  • From service providers

  • From partners or third parties

How We Use Your Personal Information

We use your personal information to:

  • Provide and manage our Services

  • Process orders and payments

  • Deliver products and manage returns

  • Communicate with you

  • Improve and personalise your experience

  • Send marketing communications (with opt-out options)

  • Prevent fraud and maintain security

  • Comply with legal obligations

How We Share Personal Information

We may share your information with:

  • Shopify and trusted service providers

  • Payment processors and logistics partners

  • Marketing and analytics partners

  • Legal authorities when required

  • Business affiliates in case of restructuring or acquisition

Your information is only shared where necessary and in accordance with this Privacy Policy.

Relationship with Shopify

Our store is hosted on Shopify. Shopify processes personal information in order to operate and improve its platform. To learn more, visit Shopify’s Privacy Policy at:

https://privacy.shopify.com/en

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority.

Security & Retention

We take reasonable steps to protect your information, but no method of transmission is 100% secure. We retain personal information only as long as necessary for business, legal, or contractual purposes.

Your Rights

Depending on your location, you may have rights to:

  • Access your data

  • Correct your data

  • Delete your data

  • Request portability

  • Object to certain processing

You may exercise these rights by contacting us.

Complaints

If you have concerns about how we handle your personal information, please contact us. You may also lodge a complaint with your local data protection authority.

International Transfers

Your information may be transferred and processed outside your country. Where required, we use approved legal safeguards.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Email: hello@hausofhayley.com
Address: 67E Apsley Street, NSW 2354, Australia